At OxidizeChem.com, we aim to provide high-quality industrial chemical products and reliable customer service. This Refund Policy explains the conditions under which refunds or returns may be requested.

Returns

Due to the nature of chemical products, returns are limited for safety and regulatory reasons. Returns may only be accepted if the product arrives:

• Damaged during shipping

• Defective

• Different from the product ordered

Customers must contact our support team within 48 hours of delivery to report any issue.

Refunds

Once a return request is approved and the product is inspected, refunds may be issued to the original payment method. Processing time for refunds may vary depending on the payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact OxidizeChem.com immediately with your order number and photos of the product. Our team will work quickly to resolve the issue by offering a replacement or refund where appropriate.

Non-Returnable Items

For safety reasons, opened or used chemical products may not be eligible for return or refund.